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Refund Policy

Last updated: September 2026

1. The rule, in one line

Not happy with your result? Ask for a full refund within 24 hours of payment — no questions asked, one refund per customer.

2. What this covers

BabyLumi sells one-time packs of styled photos and a short video clip. This policy covers every pack we sell, and every earlier pack we have sold, whatever it was called. The 24-hour guarantee applies to all of them, even after your photos or video have been generated. Beyond it:

  • If you have not used any photo or video credit from a purchase, you can get a full refund within 7 days of payment.
  • If a pack contains both photos and a video, none of either may have been used for the 7-day rule.
  • When a refund is issued, any unused credits from that purchase are cancelled.

3. Technical issues on our side

If a generation fails because of a confirmed problem on our side — the credit is not consumed, and the result is automatically retried at no extra cost. If retry is impossible, we issue a full refund for that purchase regardless of the 24-hour or 7-day windows.

4. How to request a refund

Email support@babylumi.app or message the Telegram bot, including:

  • the email or Telegram username on your account;
  • the date of purchase;
  • the order or payment ID, if you have it;
  • a brief reason for the request (optional, but helps us improve).

We respond within 2 business days.

5. When a refund is not available

Outside of technical issues on our side, refunds are not issued if:

  • more than 24 hours have passed since payment and a photo or video credit from the purchase has been used;
  • more than 7 days have passed since payment;
  • you have already received a refund under the 24-hour guarantee (one per customer);
  • the account has been suspended for a violation of our Terms of Service;
  • the purchase was made under a promotion that explicitly stated it was non-refundable.

6. Processing time

Approved refunds are processed within 5–10 business days, depending on your payment method. Funds are returned to the original payment instrument. Telegram Stars purchases are refunded as Stars to your Telegram balance, per Telegram’s policy. You will receive an email confirmation once the refund is issued.

7. Statutory rights

This policy does not limit any non-waivable rights you may have under applicable EU consumer law. Where mandatory law gives you a longer cancellation period, that period applies.